Priscila Serpa

More than 20 years of experience in Human Resources area in national and multinational companies, including the industrial, services and information technology sectors, having pursued strategic responsibilities as the local and international executive. A results-oriented human resources leader, with extensive operational and generalist experience. A solid experience in internal communication, building up, motivating, and developing multicultural and multifunctional working teams and multi-country team integration. Lead HR and Administrative teams in USA and Latin America countries for the implementation of all activities included: Payroll; Workflow; Performance Review and Succession Planning systems. Strong experience in startups, business operations, change management, human resources and employee engagement with a focus on improving business results and human resources systems to leverage shareholder value. Hands-on, results-oriented leader who leverages business metrics, employee performance and management accountability in maximizing business results. Specialties: Compensation / Performance Management Payroll Employee Engagement Human Resources Benefit Plan Design Succession Planning Talent and Leadership Development /Training Multi-site Operations International Labor Relations BPO - Business Process Outsourcing Management M&A Employee Relations Change Management & Strategic Planning Conflict Resolution MBA in Strategic People Management Organizational Psichodrama Bachelor of Psychology e-mail: [email protected]