Pulkit Gupta

Deputy Branch Manager at ICICI Bank, one of the leading banks in India, I oversee the daily transactions and compliance of the branch, ensuring the security and satisfaction of our clients. I also handle the branch focus and NPS (Net Promoter Score), a key metric of customer loyalty and satisfaction. With a Master of Business Administration degree in Finance and Marketing from Technocrats Institute Of Technology, I have developed strong skills in operations management, corporate strategy, business transformation, and client engagement. I have applied these skills to achieve multiple goals, such as increasing the user retention rate by 25%, securing a large contract with a corporate client, and implementing a new customer proposition strategy that boosted the branch revenue by 15%. I am passionate about delivering excellence and innovation in the banking industry, and I constantly seek new opportunities to learn and grow. I have completed several certifications from Corporate Finance Institute® (CFI), such as Reading Financial Statements, Accounting Fundamentals, and Introduction to Corporate Finance, to enhance my knowledge and skills in the field. I am also a highly detail-oriented, self-motivated, and collaborative professional, who values teamwork, integrity, and customer satisfaction.