Puneeta Arora

Leading a team of customer care officers handling customer calls pertaining to credit cards Conducting process and system training sessions for the executives. Providing latest process updates and changes to the employees to ensure quality services to the customers. Imparting Software training skills to the executives on any new software introduced for enhanced customer service Active participation in Six Sigma (white and yellow belt) projects to contribute towards the achievement of organizational goals. Providing On Job training to the new joinees Preparing and maintaining a Training Plan used in training sessions. Providing Cross Sell and Product Promotion training to the executives so as to retain the existing customers and develop new customer base. Active participation in providing harmonious environment to the team members by creating Fun committee within the department. Preparing performance reports of the executives in MS-Word, Power point or Excel spreadsheets. Specialties: Product and Process Training, Soft Skills