Manager@ SilverSky
Manila, National Capital Region, Philippines
Queena Mira
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FlashIntel GPTQueena Mira is a highly skilled professional with 16.9 years of experience in technical support, troubleshooting, customer service, team leadership, and call centers. She is based in Manila, Philippines and holds certifications in ITIL V3 and Lean-Six Sigma Yellow Belt. Queena has a strong background in operations management, client implementation, and training. She has successfully managed teams and operations staff, resulting in mutual employee and employer growth. Queena is known for her ability to handle multiple services and manage multiple departments simultaneously.
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About
ITIL V3 certified Lean-Six Sigma Yellow Belt certified Six Sigma White Belt certified Harvard Business Publishing New Leader Program certified 7 Habits of Highly Effective People Secure a responsible position and serve as a Manager sharing my breadth of experience and abilities in operations management, client implementation, and training skills effecting mutual employee and employer growth and success. * 8 solid years of operations management and client implementation experience * Managed Team Leads and Operations Staff (TSRs/CSRs). * Successfully cross-trained staff to handle multiple services. * Managed multiple departments simultaneously. * Knowledgeable with ITIL V3
...See MoreWork Experience
Manager
Team Lead
IT Services and IT Consulting
Queena Mira's Professional Milestones
- Team Lead (2010-07-01~2015-03-01): Motivated and motivated teams to achieve significant results and exceed organizational goals.
- Manager (2015-03-01~): Successfully coordinated multiple high-profile events, ensuring seamless execution and seamless communication across various platforms.
Skill
Technical Support
Troubleshooting
Customer Service
Team Leadership
Call Centers
Call Center
Customer Satisfaction
Software Documentation
Workforce Management
Quality Assurance
Coaching
Help Desk Support
Team Building
Management
Certification
Colleagues
Other Named Queena Mira
Frequently asked questions
We found 2 Queena Mira's email addresses
We found 1 Queena Mira's phone numbers
Queena Mira's social media include: Linkedin,
Queena Mira works for SilverSky
Queena Mira's role in SilverSky is Manager
Queena Mira works in the industry of IT Services and IT Consulting
Queena Mira's colleagues are Rich Heimann,Tara Tate,Rob Scott
Queena Mira's latest job experience is Manager at SilverSky
