ROBERT DORKO

PROFESSIONAL EXPERIENCE Carnival Cruise Line, Miami, USA, August 2003-August 2015 POSITION: Restaurant Supervisor, Team Headwaiter Assisting Restaurant Manager in all phases of restaurant operation. Responsible for complete restaurant operation in absence of Restaurant Manager .Monitoring servers and junior staff and ensure adherence to all service standards. Responsible for scheduling and training wait staff. Check restaurant for cleanliness and set up. Communicate daily with restaurant manager with regard to special events. Maintain high standard of hospitality and great service. Responsible for food service in the formal dining room served meals and beverages upon request. Checked with customers to ensure that they are enjoying their meals and took action to correct problems.