Rose Victor

With 16 years of diverse experience, I have excelled in various roles throughout my career. I started in sales and service, mastering customer interactions and upselling techniques. As my journey unfolded, I transitioned into customer service, prioritizing exceptional experiences while driving revenue growth. My next venture took me into Quality and Training and Development, where I designed and implemented effective programs to enhance performance and ensure top-notch service delivery. In addition to my expertise in these areas, I have successfully managed Contact Centre Operations, demonstrating strong leadership skills and excelling in performance and people management. My ability to foster improved employee morale and engagement has been pivotal in achieving outstanding results. Furthermore, my background in team management and sales has empowered me to spearhead business development initiatives and cultivate enduring relationships.