Customer Service Operational Leadership | BPO Client & Call Center Experience | Corporate Trainer@ Cigna Healthcare
Long Pond, Pennsylvania, United States
Rachel D. Douglas
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Borough of Manhattan Community College
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FlashIntel GPTRachel D. Douglas is a highly motivated professional Manager and Administrator with over 25 years of experience. She has a strong background in account management, operations management, and customer service. Rachel has worked in various industries, including healthcare, retail, and retail. She has a proven track record of delivering exceptional results and delivering exceptional customer service. Rachel is based in the United States and has worked for companies such as Cigna Healthcare, Maximus, Xerox, Walmart, and Williams Lea Tag.
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About
A self-directed, highly motivated professional Manager and Administrator with extensive experience. Delivering extraordinary results and unparalleled customer service.
Work Experience
Customer Service Operational Leadership | BPO Client & Call Center Experience | Corporate Trainer
W.A.H. | Virtual Coordinator | One Guide Advocate | Benefit Exchange & Technology Solutions
Hospitals and Health Care
Rachel D. Douglas's Professional Milestones
- Account Supervisor (2005-05-01~2010-12-01): Elevated sales performance by implementing standardized processes and delivering exceptional customer service.
- Appeals Specialist/accountant Ii (2017-01-01~2017-08-01): Implementing efficient claims processing processes to significantly reduce processing time and enhance customer satisfaction.
Education
Skill
Account Management
Management
Operations Management
Customer Service
Vendor Management
Customer Satisfaction
B2b
Outsourcing
Sales
Crm
Performance Management
Microsoft Office
Financial Analysis
Training
Certification
Colleagues
Tracey Kepler
Agile Product Owner | Partner Integrations
Sai Saranya, MBA, CSPO, CSM
Technical Product Management Professional | Agile Product Management | PEGA PRPC | PEGA Business Architect | Scrum Methodologies | Sr Product Owner | Scrum Master | Team Leadership | Transformational Change
Natalie F.
agile product owner at cigna
Tamalika Mukherjee, SAFe® 6 POPM
Senior Product Owner | Certified Scrum Master | AWS Certified Case Consultant
Carrie Kyle
Agile Project Owner | Senior Advisor
Other Named Rachel D. Douglas
Frequently asked questions
We found 4 Rachel D. Douglas's email addresses
Rachel D. Douglas's social media include: Linkedin,
Rachel D. Douglas works for Cigna Healthcare
Rachel D. Douglas's role in Cigna Healthcare is Customer Service Operational Leadership | BPO Client & Call Center Experience | Corporate Trainer
Rachel D. Douglas works in the industry of Hospitals and Health Care
Rachel D. Douglas's colleagues are Tracey Kepler,Sai Saranya, MBA, CSPO, CSM,Natalie F.
Rachel D. Douglas's latest job experience is Customer Service Operational Leadership | BPO Client & Call Center Experience | Corporate Trainer at Cigna Healthcare
Rachel D. Douglas's latest education in Borough of Manhattan Community College
