Rachit Arora

Successful, self-starting, driven professional with over 20 years’ of combined experience in business process management & consulting, contact centers operations, advertising, retail and hospitality services. Demonstrated success through service delivery, project management, research and business analysis resulting in increased efficiencies in line with organizational goals and objectives. Collaborative manager and team leader with proven success in running back office operations and Lean and Six-Sigma implementation. Determined and adaptable – able to view and work from both macro and micro perspectives. Thrive in rapidly changing environments with a natural ability to promote and foster organizational and cultural change. Excellent team-building skills Specialties: Business transformation; Organization / Operating model design; Process Excellence(Lean, Six Sigma, BPMS); Global Operations; Client Relatioship Management