Rafael Serrano de Souza
FIAP
Tell me more about Rafael Serrano de Souza?
Rafael Serrano de Souza is a specialist in process automation with software Automation Anywhere. With 9.6 years of experience, he has expertise in RPA operation, bot development, and support and troubleshooting in AAE. He has a strong background in analysis, design, and implementation of processes, as well as technical requirements and business negotiations. Rafael is skilled in programming languages such as RPA, Java, C#, R, and Python. He has worked in various roles, including Sales Engineer, RPA Consultant, Service Delivery Consultant, and IT Support Analyst. Rafael is currently based in Sao Paulo, Brazil.
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About
-Especialista em automação de processos com software Automation Anywhere. Experiência com sustentação de operação de RPA, desenvolvimento de bots e amplo conhecimento em suporte e troubleshooting na ferramenta AAE, tanto v11 quanto A2019. -Experiência com análise, design e implementação de processos. Levantamento de requisitos técnicos e de negócios de processos candidatos a automação. -Experiência coordenando equipes de suporte com aplicação prática de ITIL. -Programador RPA, Java, C#, R, Python. Vivência em equipes utilizando SCRUM.
...See MoreWork Experience
gerente de projetos || rpa & idp
IT Services and IT Consulting
Rafael Serrano de Souza's Professional Milestones
- RPA Consultant (2019-05-01~2020-10-01): Expanding clients' business opportunities through effective CRM strategies and tailored solutions.
- Service Delivery Consultant - Backup And Restore (2017-04-01~2018-04-01): Optimized backup and restore processes to enhance efficiency and save time.
Education
Certification
Colleagues
Kaushik Gurav
cx consultant | enterprise transformation | salesforce | manufacturing | product owner | business analyst
Teja homes Realtor
Business Owner
Rahul Prachi
Business Owner
Bharati Banpel
Product Owner
Swamydoss K
IoT Business owner - India Projects at Tata Consultancy Services
Other Named Rafael Serrano de Souza
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Rafael Serrano de Souza works for Tata Consultancy Services
Rafael Serrano de Souza's role in Tata Consultancy Services is gerente de projetos || rpa & idp
Rafael Serrano de Souza works in the industry of IT Services and IT Consulting
Rafael Serrano de Souza's colleagues are Kaushik Gurav,Teja homes Realtor,Rahul Prachi
Rafael Serrano de Souza's latest job experience is gerente de projetos || rpa & idp at Tata Consultancy Services
Rafael Serrano de Souza's latest education in FIAP