Rajesh Mosiliyathe

• 20+ years of global exposure in customer facing roles, building and managing teams across diverse geographies, cultures and economies delivering customer experience. • Most recent 8 years have been with Microsoft focused in the areas of Software & Service Engineering, Critical Situations Management and Command Center operations. • People Management both directly and indirectly at various levels and domains across matrix organizations. • Handling complex organizations across cross functional teams. • Creating product/service roadmaps and transformation plans and managing the change. • Simplifying strategy and translating into actionable to meet the vision and goals. • Managing global partner teams including RFPs. Selection and onboarding. • Defining KPIs and success criteria to measure and continuously improve performance standards. • Experience in leading Agile, DevOps & ITIL based frameworks. • Excellent communication & interpersonal skills, with the proven ability to connect and work effectively with people across levels, cultures and geographies. • Certifications – ITIL V3 Expert, PMP, PRINCE2, CCNA, MCSE, SCSA