Ralf Hetzer

I believe the combination of management consulting rigor and design thinking methodology is a key to transform today’s organizations. Putting the customer in the center of a company’s thinking is the way to sustain long-term growth while achieving short-term performance goals. I have a track record of more than 15 years in management consulting and as a line manager. I’m focused on digital transformation, management consulting and customer experience. I’m a change agent and community builder and like to introduce new ways of working. I enjoy setting up and developing successful teams and seeing people grow. I like to tell stories and engage audiences and organizations on what I believe in: customer-centricity and the power of digital.