Raluca Florescu
University of Bucharest
Tell me more about Raluca Florescu?
Raluca Florescu is a highly experienced professional with over 20 years of work experience. She possesses exceptional customer service, business planning, banking operations, and change management skills. Based in Belgium, Raluca holds a Prince2 Foundation certification and has 12 years of experience in business analysis and product ownership. She has led a team of 20 people, gaining expertise in recruitment, coordination, and evaluation. Raluca is skilled in setting objectives, planning tasks, and eliciting business requirements. Her specialties include setting objectives, planning tasks, and elicitation of business requirements.
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About
Prince2 Foundation certification 12 years experience in business analysis , product owner, Agile methodology 8 years of customer service experience in help desk, tourist sales, banking Led a team of 20 people with recruitment, coordination and evaluation responsibilities For 1 year involved in training process Team member of several departmental and interdepartmental specific projects Skills : priority setting , planning , analytical , preparation , delivering, coordination, objective setting Personal objective: working in a challenging environment where personal evaluation is based on performance and where personal experiences together with personal abilities are used at their maximum potential Specialties: Setting objectives, planning tasks, priority setting, elicitation of business requirements
...See MoreWork Experience
Solution Manager
It Project Assistant
Government Administration
Raluca Florescu's Professional Milestones
- Call Centre Supervisor (2005-10-01~2009-09-01): Motivated and streamlined processes to enhance customer satisfaction and increase customer revenue.
- Business Analyst (2016-05-01~2019-06-01): Analyzing business performance to provide strategic insights and drive operational efficiency.
Education
Skill
Outstanding Customer Service
Business Planning
Banking Operations
Change Management
Supervisory Skills
Customer Service
Performance Management
Core Banking
Banking
Analysis
Business Analysis
Business Process
Call Centers
Customer Experience
Project Management
Project Planning
Recruiting
Software Documentation
Training
Retail Banking
Team Management
Certification
Colleagues
Laura Vaida
Product Owner
Solenn N.
it product owner agile at the european commission | it business analyst | developer mainframe
Guilherme Almeida
product owner of europa analytics at european commission
Matthieu Desénépart
owner at digital technology & business consulting srl
Jean-Pierre. Assalone
owner european commission
Other Named Raluca Florescu
Frequently asked questions
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Raluca Florescu's social media include: Linkedin,
Raluca Florescu works for European Commission
Raluca Florescu's role in European Commission is Solution Manager
Raluca Florescu works in the industry of Government Administration
Raluca Florescu's colleagues are Laura Vaida,Solenn N.,Guilherme Almeida
Raluca Florescu's latest job experience is Solution Manager at European Commission
Raluca Florescu's latest education in University of Bucharest