Ramakrishnan Vasudevan

• Developer/Technical consultant with 10+ years of total IT experience in JAVA-J2EE/ITIL-ITSM domain. • Understanding and implementing ITIL processes - Incident Management, Problem Management, Configuration Management, Change Management, Release Management processes and service/escalation calls handling as part of daily routine. • Conversant and extensive experience in development, migration, enhancement and maintenance for java based applications. • Experience with J2EE Environment with Servlets, Java Server Pages(JSP), JDBC, Spring Batch and Struts. • Worked on SQL statements, procedures and functions. • Worked on UNIX shell scripts. • Handling Administration and Security issues, debugging and fixing bugs, deploying changes to production and addressing issues raised by users. • Interacting with end users (e-mails as well as calls) on a regular basis to understand the user’s issue and to gather as much information as available from the users required to solve the issue. • Coordinating enhancement and new project deployments into production/pre-production with development/cross vendor teams.