Ramona Hendren

Technical communicator with extensive experience delivering various forms of user information while exhibiting strong leadership, teamwork, and internal communication skills. Demonstrated ability to produce quality, technically accurate, documentation on schedule for UNIX, mainframe, and PC systems. Proficient with a variety of software and applications, including MS Windows and the UNIX operating system. Types of documentation include task-based guides for installation, administration, operation, and programming, as well as readme files, release notes, UNIX man pages, conceptual overviews, system messages guides, online help text, and user tutorials. Specialties: Authoring tools include Epic Editor, Framemaker+SGML, Dreamweaver, Interleaf, UNIX vi editor, MS Word, RoboHelp, and a mainframe proprietary implementation of an SGML editor. Source formats include DITA, SGML, HTML, and troff. Output formats include HTML, PDF, PostScript, and online manual pages.