Randy Tabor

High-performer with experience in building and managing strategic relationships with key Fortune 500 clients. Recognized for extraordinary people skills and maintaining 100% customer retention. Accomplished customer advocate. Excels at developing and implementing partnership strategies, ensuring standards of excellence in post-sales solution delivery and support services. Drives revenue and business growth by optimizing use of company products and services. Guides cross-functional departments to work collaboratively to produce exceptional outcomes. Resolves conflicts by influencing individuals and groups with differing opinions to reach mutually beneficial solutions. Areas of Expertise: Relationship Management ♦ Customer Retention ♦ Problem Resolution ♦ Coaching & Facilitation ♦ Training Change Management ♦ Customer Advocacy Key Accomplishments: ► RELATIONSHIP MANAGEMENT: Established strategic cross-functional relationships with individuals, departments, and C-level executives that defined and monitored success criteria, resolved business issues, and achieved program objectives. Noted for consistently implementing a relationship-first philosophy. ► CUSTOMER RETENTION: Achieved 100% customer retention by building trusted relationships and becoming a valued advisor for program goal achievement and addressing changing needs. Conducted needs assessments and strategic business reviews with key stakeholders that aligned Key Performance Indicators to contracted solutions. Provided best practice recommendations and training that optimized product usage and achieved maximum return on investment. ► PROBLEM RESOLUTION: Advocated for customers and collaborated with internal cross-functional teams to resolve customer issues. Improved internal processes for prospect vetting, proposal development, and conflict resolution. Applied collaboration strategies and coached individuals and teams to optimize performance.