Service Transition Manager@ London Stock Exchange
London, England, United Kingdom
Ray Groom
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Anglia Ruskin University
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FlashIntel GPTRay Groom is an ITIL Expert qualified with 38 years of experience in Service Design and Transition. He has a strong background in IT service management, project delivery, and service management. Ray has worked in various industries, including insurance, insurance, and transportation. He is skilled in creating support model documentation and managing handovers for new applications. Ray has a proven track record of delivering successful projects and ensuring support readiness. He is currently based in London, United Kingdom.
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About
Currently a Service Transition Manager at the London Stock Exchange. I’ve sixteen years’ experience in service transition and have organised many service introductions. I know what to do and have the discipline to complete the formal process responsibilities. I’ve completed this work for six companies, and have shown that I can fit in and build professional relationships with managers essential to the service introduction process. Now on my third contract with Financial Services companies in the City. Previously, I had over ten years in IT support, starting at Prudential Assurance in London. This provided me with a strong understanding of what’s required in a handover. I’m ITIL Expert qualified and recently graduated with an MA in Philosophy (Merit) part-time The University of London.
...See MoreWork Experience
Service Transition Manager
Service Transition Manager
Financial Services
Ray Groom's Professional Milestones
- Service Design And Transition Manager (2017-10-01~): Implementing effective service design strategies and facilitating seamless transitions for clients through effective transition management.
- IT Service Planning Analyst | Service Transition Lead (2010-05-01~2016-05-01): Streamlined IT service transition processes for increased efficiency and cost savings.
Education
Economics,
Marketing,
Business,
Business Law,
It,
Hr,
Marketing And Business Law,
It, Economics, Hr, Marketing And Business Law
1993-1997Skill
It Service Management
Project Delivery
Service Management
Sla
Service Delivery
Project Planning
Prince2
Project Management
Change Management
Contract Management
Program Management
Public Sector
Transportation Planning
Public Transport
It Management
Infrastructure
Service Improvement
Governance
Outsourcing
Project Portfolio Management
Service Desk
Stakeholder Management
Business Process
It Operations
Active Directory
It Strategy
Itil
Incident Management
Resource Management
Pmo
Business Process Improvement
Ms Project
Project Management Office
Certification
Colleagues
Sudorsona Sen
Lead Engineer | Agile | AWS | Project Manager | Product Owner
Julia Hoggett
Chief Executive Officer
Britt-Karin Oliver
Director Managing Director | Equities | Fixed Income | Client Services | Settlements | Operations
Alastair M.G Beattie
Portfolio Director | Central Chief Operative Officer
Andrew Mazur
general manager at london stock exchange
Other Named Ray Groom
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Ray Groom works for London Stock Exchange
Ray Groom's role in London Stock Exchange is Service Transition Manager
Ray Groom works in the industry of Financial Services
Ray Groom's colleagues are Sudorsona Sen,Julia Hoggett,Britt-Karin Oliver
Ray Groom's latest job experience is Service Transition Manager at London Stock Exchange
Ray Groom's latest education in Anglia Ruskin University
