Raza-e Rabbi

I, Raza e Rabbi have acquired strong, multicultural and cross-functional experience, predominantly in the areas of Project Management, Product Management, People Management, Operations Management. Recognized professional with a wholehearted commitment to high standards, interest, and receptivity to new ideas, a strong sense of fairness, good judgment, a high degree of personal integrity, exhibit strong project management skills, innovation, initiative, and resourcefulness. A keen operational strategist with acumen in driving effective business solutions to leverage business operations in creating revenue opportunities and setting up and streamlining processes and training & development functions while serving as a catalyst for growth. Holds a verifiable record of success in setting up contact center operations in/outsourcing, project management, planning & execution and customer experience management. Skilled in managing multiple sites remotely with large scale of people with different culture and establishing operations in Pakistan. Possessing strategic insight and business acumen for building market presence of products, driving growth and expansion in competitive markets. Some notable functional strengths are: ★ Successfully led PMO for Care leadership and ensure that the visibility of the team is across the whole organization. ★ Monitored and directed total team of 50+ colleagues which includes Agents, Subject matter experts, Team leaders, supervisors, and managers. ★ Recognized across the whole organization for implementing rewards and recognition campaign for the team which resulted in a 70% improvement in colleague NPS, 50% improvement in staff productivity, No absenteeism during the campaign. ★ Have experience of more than 7 years in the field of technology, operations and project management. ★ Have been blessed to serve at the strategic positions in the leading Pakistan and International Telecom and engineering organization including multinational organizations.