Rebecca Brown
Help Desk Analyst@ Red Roof Inn
Dallas, Texas, United States
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Rebecca Brown is a Client-focused IT Desk Top Support Technician with 5 years of experience. She has a strong background in customer service and management, with 6 years of management experience. Rebecca is skilled in MSP Software and SLA ticketing, as well as Office365, Active Directory, Group Policy, Outlook Email, and Printer/Scanner troubleshooting. She has worked at Red Roof Inn as a Help Desk Analyst and at Pivital, Inc. as a Help Desk Engineer. Rebecca's expertise and experience make her a valuable asset in the IT industry.
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Emails and Phone Numbers

@redroof.com
@redroofinn.com
+1 800733****
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About

Client-focused IT Desk Top Support Technician with 5 years experience. Customer Service Representative with 6 years management experience.Solid understanding of MSP Software and SLA ticketing and triage. Along with Office365, Active Directory, Group Policy,Outlook Email, and Printer / Scanner troubleshooting.

Work Experience

7815 Walton Pkwy, New Albany, Ohio, 43054, US

Hospitality

2388
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Rebecca Brown's Professional Milestones

  • Help Desk Analyst (2020-08-01~): Provided technical support to individuals, resolving them and ensuring their smooth operations.
  • Help Desk Engineer (2019-11-01~2020-08-01): Provided exceptional technical support, resolving a customer problem efficiently and effectively.

Education

MyComputerCareer
MyComputerCareer

Information Technology

2018-2019
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