Rebecca Fullford

My expertise is in developing and leading multi-site operational teams in the pursuit of business objectives and results through customer service excellence. I have experience in assisting branches and their teams in business development, sales and general management. I am currently studying a Bachelor of Social Science majoring in Behavioural Studies and expecting to complete this within the next 12 months. My current role is Branch Manager where I am responsible for coaching and mentoring a team in the delivery of signature customer experience, building customer advocacy and maintaining relationships. I manage the business performance of the Branch including Profit and Loss (P&L), analyzing and reporting performance results and developing business action plans for improvement. My previous role as Regional Executive Support saw me responsible for supporting the operational aspects of a network of 18 branches to deliver a greater customer experience. I am passionate about being at the coal face with the teams and visit the branches every week. I love what I do and encourage the teams to feel the way I do about their jobs. I coach, support and help the teams to understand the why behind the things we need to do so they themselves can see the value in doing it and understand how we build strong businesses and engaged teams. I truly believe that after most of my branch visits my teams feel like they are a little bit more in control of their business. Contact me on [email protected]