Renan Augusto
Universidade Cruzeiro do Sul
Tell me more about Renan Augusto?
Renan Augusto is a highly experienced professional in the call center industry, with over 12 years of work experience. He has a strong background in PDCA methodology and is skilled in analyzing data for quality measurement. Renan is also knowledgeable in age-related methodologies such as Kanban, Scrum, and War Room. He has a proven track record of achieving results and ensuring compliance with KPIs. Renan has worked in various roles, including as a Real Estate Consultant at Mirantte Solucoes Imobiliarias, a Quality Supervisor at AlmavivA do Brasil, and a Quality Supervisor at Necxt.
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About
Carreira desenvolvida na área de call center, com experiência na gestão de resultados através de método PDCA. Além disso, tenho experiência em gestão de resultados através de método COPC. Especialista em diagnóstico de causa raiz de indicadores como NPS, Rechamada, TMA e Pesquisa de satisfação, além do conhecimento em metodologias ágeis como kanban, scrum e war room, visando à melhoria continua e ascensão dos KPI’s.
...See MoreWork Experience
Claims Inspector
Insurance
Renan Augusto's Professional Milestones
- Real Estate Consultant (2021-04-01~): Guided clients in successfully navigating the real estate process, improving their conversion rates and maximizing their financial return.
- Supervisor De Qualidade (2020-11-01~2021-04-01): Improving quality control processes, ensuring compliance with regulations, and fostering positive employee experiences.
Education
Gestão Da Qualidade
1577836800-1640995200Certification
Colleagues
Luiz Lobo
owner pamcary - gps logística e gerenciamento de riscos ltda
Mary Ullom
Manager
Clayton Taira
gerente de dados @pamcary | tech manager | data engineer | data architect | bachelor s in computer science
Clayton Taira
Data Manager | Data Architect
Marcelo Petrucio
Chief Executive Officer
Other Named Renan Augusto
Frequently asked questions
We found 2 Renan Augusto's email addresses
Renan Augusto's social media include: Linkedin,
Renan Augusto works for Pamcary
Renan Augusto's role in Pamcary is Claims Inspector
Renan Augusto works in the industry of Insurance
Renan Augusto's colleagues are Luiz Lobo,Mary Ullom,Clayton Taira
Renan Augusto's latest job experience is Claims Inspector at Pamcary
Renan Augusto's latest education in Universidade Cruzeiro do Sul