service delivery manager na capgemini@ Capgemini
Sao Paulo, Sao Paulo, Brazil
Renato Alexandre Silveira
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FlashIntel GPTRenato Alexandre Silveira is a highly experienced professional with 15.5 years of work experience in ITIL. Based in Sao Paulo, Brazil, he is responsible for coordinating the Multi-Language Service Desk, ensuring operational results and managing professional development. Renato is also a point of contact for advice on Service Desk projects, improvements on tool, and new customers. He has worked at Hewlett Packard Enterprise in Houston, Texas, as a Regional Account Delivery Manager and Account Delivery Manager, gaining valuable experience in IT services and consulting. He also worked at Capgemini in France as a Service Delivery Manager, specializing in IT services and consulting.
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About
Coordination for the Multi-Language Service Desk, being responsible for the delivery of operational results (SLA and KPI), management, career development of professionals and financial control. Point of contact for advice regarding Service Desk projects, improvements on tool and new customers.
Work Experience
service delivery manager na capgemini
IT Services and IT Consulting
Renato Alexandre Silveira's Professional Milestones
- service delivery manager na capgemini: Maintained impeccable service standards, ensuring exceptional customer experiences and maximizing operational efficiency.
- Account Delivery Manager (2008-05-01~2014-08-01): Developed and implemented efficient financial processes, supporting client acquisition and optimizing financial performance.
Skill
Itil
Certification
Colleagues
Myriam BOUKOBZA SEYMAN
Product Owner
Cyrielle DURAND
Consultante fonctionnel Senior - SAFe 5 Product Owner/Product Manager
Virginie TEBOUL
Senior Digital Product Owner
Olivier VINCENT
Product Owner | PPO ITM Certified Project Management Office AMOA
M.Umair CSPO, CBAP, PMP, SAFe, Six Sigma
Product Manager | Product Owner | Senior Business Analyst
Other Named Renato Alexandre Silveira
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Renato Alexandre Silveira works for Capgemini
Renato Alexandre Silveira's role in Capgemini is service delivery manager na capgemini
Renato Alexandre Silveira works in the industry of IT Services and IT Consulting
Renato Alexandre Silveira's colleagues are Myriam BOUKOBZA SEYMAN,Cyrielle DURAND,Virginie TEBOUL
Renato Alexandre Silveira's latest job experience is service delivery manager na capgemini at Capgemini
