Rex Zhang

As a highly motivated and data-driven strategic thinker, I am passionate about driving business transformation, improving customer experiences, and supporting organic growth. I possess a strong set of skills in business process improvement, Lean Six Sigma, problem-solving, project/program management, data analytics, and presenting complex ideas to executive audiences. I have a proven track record of success in driving business transformation and improving customer experiences. In my current role as a Global Analytics Manager, I conduct data analytics, deep dive, and cross-functional interviews to identify transformational opportunities. I engage cross-functional stakeholders to host transformational workshops to finalize initiatives and savings in the operation plan; I initiate and manage transformational projects through the lifecycle to deliver FTE/dollar savings. Additionally, I have experience as a Business Transformation Consultant, where I was the key contributor to deploying the CRM ecosystem in 3 regions and 42 countries, significantly improving the user experiences and benefiting 500K users across the globe. Currently, I am completing my Master's degree in Management Analytics from the Smith School of Business, which has given me a deep understanding of machine learning and data-driven problem-solving. This knowledge, combined with my experience, has enabled me to identify opportunities through data enablement and drive transformation in diverse and global environments. Overall, my education combined with my experience, has made me an ideal candidate for any organization looking to scale services and accelerate growth through data & insights, innovative thinking and strategic problem-solving