Riana Louw

I am a skilled energy, financial and retail practitioner with deep international experience and a strong, customer focused approach, built on some 25 years in Shell International, Old Mutual, The Foschini Group and The Shoprite Group. Over the years, I have been involved in complex Applications and Business Process design, the development and delivering of eBusiness Applications and Call Centre Solutions and the development of fit for purpose Business processes at all levels within organisations across Africa - both anglophone and francophone. I have sound commercial instincts, are able to think holistically, visualise the future and convert this into an executable roadmap with achievable targets. I have a track record of maximising business opportunities with strong bottom line delivery. CAREER HIGHLIGHTS •Functional Implementation Lead for the MERA Programme / Divestment from Shell SOPAF to VIVO Energy-Africa •Programme Manager for the Tap-a-Go NFC card solution between Old Mutual and Santaco / TaxiChoice •Develop VIVO Energy Touchless Process applications, i.e. OnlineBusiness portal, Business Online and OnlineBusiness Document Imaging in English, French, Portuguese and Arabic •Represent Africa and South Africa as Shell eSME at the Global eBusiness Competence Team •Oversee Touchless Orders Growth in Shell SA to achieve its year-end target of 65% •Scoping and implementation of the business improvement project, i.e. Delivery Control Department •Project Lead for the implementation of Unleaded Bulk Fuel in South Africa