Operations Team Lead@ TELUS International Philippines
Bulacan, Central Luzon, Philippines
Rica Denice Cabantog
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Bulacan State University
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FlashIntel GPTRica Cabantog is an experienced Customer Analyst with 9.4 years of work experience in the outsourcing/offshoring industry. Based in the Philippines, she has a strong background in Technical Support, Customer Satisfaction, Troubleshooting, Vendor Management, and Team Management. With a Bachelor of Science degree in Information Technology, she has worked at TELUS International Philippines in various roles, including Operations Team Lead, Customer Experience Analysts, Quality Analyst, and Technical Support Specialist. She also has experience working at Teleperformance in France as a Technical Support Specialist.
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About
Experienced Customer Analyst with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Technical Support, Customer Satisfaction, Troubleshooting, Vendor Management, and Team Management. Strong support professional with a BS - Bachelor of Science focused in Information Technology from Bulacan State University.
Work Experience
Operations Team Lead
Operations Team Lead
Customer Experience Analysts
Quality Analyst
Outsourcing and Offshoring Consulting
Rica Denice Cabantog's Professional Milestones
- Customer Experience Analysts (2016-05-01~): Improving customer satisfaction through innovative assessment strategies and personalized recommendations.
- Operations Team Lead (2022-09-01~): Streamlined operational processes resulting in increased efficiency and cost savings.
Education
Bachelors,
Bachelor Of Science
2010-2014Certification
Colleagues
Engr. Bryan Aninon ECE, CMC, PMP, ITIL, itRCA™️
regional cio and head of global network operations center
Adelle F.
account general manager at telus international philippines
Jeffrey Yanguas
account general manager at telus international philippines
Alona Escosio
Owner Manager
Alex Claor
ceo at accapital inc and co-founder of caishenshop com former shift manager at telus international philippines
Other Named Rica Denice Cabantog
Frequently asked questions
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Rica Denice Cabantog works for TELUS International Philippines
Rica Denice Cabantog's role in TELUS International Philippines is Operations Team Lead
Rica Denice Cabantog works in the industry of Outsourcing and Offshoring Consulting
Rica Denice Cabantog's colleagues are Engr. Bryan Aninon ECE, CMC, PMP, ITIL, itRCA™️,Adelle F.,Jeffrey Yanguas
Rica Denice Cabantog's latest job experience is Operations Team Lead at TELUS International Philippines
Rica Denice Cabantog's latest education in Bulacan State University
