Support Analyst@ Kyndryl
Sao Paulo, Sao Paulo, Brazil
Ricardo Lemes
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FlashIntel GPTRicardo Lemes is a highly experienced professional with 25 years of work experience in the field of information technology. He has worked in various roles, including user support and functional analysts, monitoring critical environments in large and prominent companies in the national and international market. Ricardo has a strong knowledge of LAN, WAN, Active Directory, Storage, and Backup. He is skilled in telecommunications operation, network components, and disaster recovery environments. Ricardo has also worked in Windows and Linux operating systems. He has worked for companies like Kyndryl, MAHLE, and GE, gaining valuable experience in IT services and consulting.
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About
- 18 years of professional experience in the area of information technology with operations in the area of user support and functional analysts and monitoring of critical environments in large and prominent companies in the national and international market; - Knowledge in LAN, WAN, Active Directory (AD), Storage, Backup; - Opening and tracking calls with the telecommunications operator; - Monitoring of network components through Wotan Nagios and Solarwinds; - Application to request and unlock users in SAP environment; - Monitoring of virtualized servers environment (VMWare); - Disaster recovery environment monitoring; - Experience in Windows and Linux operating systems.
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Support Analyst
Computer Operator
IT Services and IT Consulting
Ricardo Lemes's Professional Milestones
- Computer Operator (2020-03-01~): Mastered advanced machine learning techniques to optimize productivity and efficiency.
- Support Analyst (2004-04-01~2017-04-01): Provided accurate and proactive support to clients, ensuring their needs were met efficiently and effectively.
Certification
Colleagues
Jonathan Lofthouse
Owner, LCG, Inc. Systems Administrator at Business Visions, Inc.
Susan Vega Solano
kyndryl - global service line owner
Bregt Vanswartenbrouck
Product Owner for Helpdesk Experience @ABNAMRO
Marian Gumulak
iam primary controls process owner
Rául Fernando Márquez Ramírez
services delivery squad leader | technical specialist | sap | itil® intermediate | product owner spopc | kanban essentials kepc
Other Named Ricardo Lemes
Frequently asked questions
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Ricardo Lemes's social media include: Linkedin,
Ricardo Lemes works for Kyndryl
Ricardo Lemes's role in Kyndryl is Support Analyst
Ricardo Lemes works in the industry of IT Services and IT Consulting
Ricardo Lemes's colleagues are Jonathan Lofthouse,Susan Vega Solano,Bregt Vanswartenbrouck
Ricardo Lemes's latest job experience is Support Analyst at Kyndryl
