IT Technical Support Analyst@ LETG
Gilbert, Arizona, United States
Rich Sunde
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Century College
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FlashIntel GPTRich Sunde is a highly experienced Senior Technical Analyst with over 33 years of work experience. He specializes in IT technical support, QA analysis, and software IT support. Rich has worked at Zuercher Technologies, a leading provider of Public Safety software for Tier II/III public safety agencies. He has also worked as a QA Analyst, Document Writer, and Police Officer/Paramedic. Rich's expertise includes remote desktop connections, remote support tools, and law enforcement. He is based in the United States.
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About
I am currently a Senior Technical Analyst with Zuercher Technologies (LETG product line), handling primarily Tier II and Tier III IT Technical Support. LETG is a leading provider of Public Safety software for Tier II/III public safety agencies. I also have experience as a QA Analyst, Document Writer, and more than 15 years of experience as a police officer/paramedic.
Work Experience
IT Technical Support Analyst
Quality Assurance Analyst
Rich Sunde's Professional Milestones
- IT Technical Support Analyst (2014-03-01~): Provided a comprehensive technical assistance service to enhance the quality of IT operations in the organization.
- Quality Assurance Analyst (2009-04-01~2014-03-01): Implemented effective quality control measures, resulting in high-quality product defects and increased customer satisfaction.
Education
Skill
It Technical Support Tier Ii/iii
It Qa Analyst
Software It Support
Microsoft Xp
Mysql And Mysql Admin Servers
Sql Server
Windows Server 2012 R2
Tcp And Http
Microsoft Office Suite
Vpn Clients
Remote Desktop Connections
Remote Support Tools
Law Enforcement
Patrol
Police
Investigation
Public Safety
Criminal Justice
Criminal Investigations
Firearms
Interrogation
Microsoft Office
Policy
Microsoft Sql Server
Government
Certification
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Rich Sunde works for LETG
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