Richard Cottrell

I am currently working as Technical Support Specialist for Codeweavers (a Fintech company that creates software solutions for the automotive industry), with a proven track record in delivering highly effective customer care in a remote environment. I also hold prior experience as a Customer Relationship Manager at one of the largest banking and financial organisations in the world. I am adept in Customer Support, both in a Technical and Relationship Management capacity, able to negotiate with stakeholders at all levels. Core Skills: Customer Experience, Email Support, Customer Service, Live Chat Support, Remote Working, Call Handling, Coaching, Portfolio Management, Empathic Communication, Stakeholder Management, Proactive Autonomy, Problem Solving, Critical Thinking, Flexibility, Adaptability, Teamwork, Conflict Resolution, Decision-making, Management, Leadership, Organization, Creativity, Emotional Intelligence, Interpersonal Skills, Active Listening, Attention to Detail, Responsibility, Data Analysis, Negotiation, Collaboration, Administration, Written Communication, Video Editing, Video Design, Video Production