Richard Gower

I am passionate about solving real life problems with software solutions. I enjoy developing customer-focused applications that truly make a difference.Experienced in:• Project and product management, application architecture, design and development.• Managing software/hardware development and infrastructure projects.• All phases of the project life cycle from ideation, requirements gathering, problem analysis, UX/UI design, specification, development, testing, release and post-production support. • Leading small- to medium-sized development teams, both software and harder, on site and remote, to create, deliver and support application solutions.• Coordinating work and reporting status between customers, leadership, the development teams, supporting infrastructure teams, and consulting companies.• Customer-focused design, identifying the appropriate solution based on size, scope, and cost.• Consulting, sales support, executive liaison, presentations, status meetings, root-cause analysis, solution recommendations, and corporate/department mergers.• Custom application software design and development.• Windows, Internet and intranet solutions.• Data analytics, Business Intelligence, data warehouse, portals and custom reporting solutions.• Integration with off-the-shelf software.• Fuel management, airline EDI communications, real estate management, locomotive maintenance, annual budgeting, ticketing.Strengths include:• Ability to listen to customer needs and requests and develop appropriate creative solutions.• Ability to work at both the big picture and conceptual level as well as at the detailed design level. • Quick learner of business processes, concepts and technologies.• Ability to manage multiple projects simultaneously with a focus on customer satisfaction. • Familiarity with both traditional and agile methodologies. Flexible to conform to local methodologies and standards and able to introduce processes as needed.• Excellent language and documentation skills. Proficient at communicating with executives, business leaders, customers and technical teams. Able to develop SOWs, RFPs, technical proposals, contracts, user manuals and guides.• Data analysis, development of dashboards and reporting solutions. Providing executive-level reporting. • Excellent troubleshooting skills in determining root cause of problems.• Ability to work with little guidance in a fast paced, highly changing environment.