Supportability Program Manager@ Microsoft
New York, New York, United States
Richard Kot
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Rutgers University - Newark
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FlashIntel GPTRichard Kot is a dedicated support professional with 20 years of experience in providing outstanding customer service and integrating touch-based systems. He has comprehensive knowledge of touch-based systems and their integration in various environments. Richard is skilled in resolving detailed issues and delivering detailed support content for existing products. He has extensive experience in system engineering and software administration, with a focus on high-end and desktop systems. Richard is an effective communicator and has excellent customer relationship skills, resulting in high customer satisfaction ratings. He has worked at Microsoft and SGI in various roles, including Supportability Program Manager and Technical Solution Professional.
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About
- Dedicated support professional with 20+ years of providing outstanding customer service and experience - Comprehensive knowledge of touch-based systems and their integration in a multitude of environments - Independently resolve detailed issues in a methodical manner with internal or external partners to find high-quality resolutions - Proven ability to deliver and complete detailed support content for existing and newly released products - System engineer with extensive background in software administration and hardware maintenance of high-end and desktop systems - Experience includes pre-sales consultation, project management, knowledge transfer, customer support and escalation management - Excellent customer relationship skills resulting in high customer satisfaction ratings - An approachable, effective communicator skilled in conflict management
...See MoreWork Experience
Supportability Program Manager
Technical Solution Professional
Software Development
Richard Kot's Professional Milestones
- Technical Solution Professional (2012-08-01~2017-03-01): Providing expert technical solutions to clients, optimizing their workflows and driving company growth.
- Systems Support Engineer II (1997-01-01~2011-08-01): Streamlined technical processes to enhance efficiency and resolve system issues promptly.
Education
Computer Science,
Bachelors,
Bachelor Of Arts
2005-2010Skill
Hardware
Storage
Cluster
Linux
Unix
Operating Systems
Technical Support
Raid
Nas
System Administration
High Performance Computing
Servers
Troubleshooting
Databases
Storage Area Networks
Nfs
Fibre Channel
Irix
Computer Hardware
Virtualization
Data Center
Integration
Cloud Computing
Certification
Colleagues
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Richard Kot works for Microsoft
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Richard Kot's latest job experience is Supportability Program Manager at Microsoft
Richard Kot's latest education in Rutgers University - Newark
