Richard Manuel
Trainer, Solutions Creator, Customer Service Specialist@ HALL Arts Hotel
Dallas-Fort Worth Metroplex
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Richard Manuel is a highly experienced professional with 16.8 years of work experience in various fields such as insurance, customer service, and Microsoft Office. He is skilled in various software programs such as Outlook, Microsoft Office, and Microsoft Excel. Richard has worked as a Senior Trainer/Coaching and has created numerous solutions for students, including verbal scripts, written instruction, PowerPoint presentations, and information graphics. He is known for his ability to work with escalated customers, clients, and partners to resolve issues. Richard is also a Recent Solutions Creator, utilizing his expertise in teaching, insurance, and test-taking.
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Skills & Insights
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Emails and Phone Numbers

@heihotels.com
@webce.com
@renhotels.com
+1 480315****
+1 214953****
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About

_Recent Trainer/Coaching_ Working directly with students requesting coaching as well as perspective students, non-coached students, managers, and affiliate company representatives that request help. The volume of students monitored at any time ranges from hundreds to thousands. _Recent Solutions Creator_ Creating around 50 solutions, based on my experience in teaching, insurance, and test-taking. These include verbal scripts, written instruction, PowerPoint presentation, and information graphics. I can write and edit in html, including VB script. _Recent Customer Service Specialist_ I work with escalated customers, clients, and partners to resolve issues. I use strong inter-personal skills to put customers at ease. I then make sure to ask good questions to get to the root of the problem. I scripted solutions consistent with company initiatives for b2b & b2c for myself and others to use.

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Work Experience

1717 Leonard St, Dallas, Texas, 75201, US

Hospitality

29
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Richard Manuel's Professional Milestones

  • Front Office (2016-12-01~2018-05-01): Utilized cutting-edge technology and guest service to create a seamless and welcoming experience for all visitors.
  • Assistive Technology Navigator (2008-11-01~2010-10-01): Driving a team of technology navigators to optimize data management and enhance efficiency.
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Education

The University of Texas at Arlington
The University of Texas at Arlington

Communication And Media Studies

2005-2006
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