Richard Mebane, PMP

Richard Mebane is an accomplished, results-driven, and technical-minded executive with 20+ years of success in high tech/service industries. Richard has earned a sterling reputation for building customer care and professional service organizations both domestically and internationally As a true change agent, Richard’s top successes include: · Creating and building four Professional Services and Customer Care organizations from inception to multi-million dollar operations. · Managing growth of multi-national services organization from start-up to $170M organization that to provide services and support in over 90 countries. · Managing services organization as a strategic profit center achieving over 60% margins. · Turning around disorganized and unstructured business aspects transforming them into powerful and valued units. · Contributing to the success of a mid-size business that required reengineering to become a $2 billion organization. Richard performed his undergraduate studies in Electrical Engineering at Cornell University and undergraduate and graduate studies in Business Administration at the University of Rhode Island and Strayer University. Richard is a member of the Association of Field Service Managers, a Six Sigma Green Belt, and is involved with the community as a member (MAL) of Lions Club International and as a board member of “Hugs Not Drugs”. Specialties: Profitable professional services delivery of both software and networking All aspects of services, including design, QA, marketing services, and deployment of custom applications and end-to-end solutions Directing software development teams Program / project management ERP and CRM systems implementation and integration Field operations, logistics, large scale projects Multi-tiered, multi-national, technical support (Call Center) Quality assurance (ISO9000, TL9000, Six Sigma).