Consultant | Making Change Work@ Making Travel Work
Dubai, United Arab Emirates
Richard Overy
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FlashIntel GPTRichard Overy is a highly experienced Business Transformation Senior Executive and Skills Training Executive with over 44 years of work experience. He has a strong background in BPO, offshore, client retention, contact centre, and outsourcing. Based in Dubai, United Arab Emirates, Richard has worked with various customer service clients and sectors, specializing in Net Promoter and UKCSI. He is known for his leadership and customer service excellence, as well as his excellent communication skills. Richard has worked across multiple countries, including America, UK, Europe, and the MENA region.
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About
A widely experienced Business Transformation Senior Executive and Skills Training Executive with a proven track record of working with a diverse range of customer service clients and sectors, expert in Net Promoter and UKCSI. Leadership and Customer Service expert. Promoter of Customer Service Excellence, self-motivated and an excellent communicator at all levels within an organisation. An experinced ExCo/Senior consultant who has worked across; America, UK, Europe, and the MENA region.
Work Experience
Consultant | Making Change Work
Director
Richard Overy's Professional Milestones
- Managing Director (2003-01-01~2005-01-01): Driving cross-functional collaboration to achieve project objectives and deliver exceptional results.
- Group It & Operations Director (1979-01-01~2003-01-01): Expanding IT operations to enhance efficiency and optimize productivity across the organization.
Skill
Bpo
Offshore
Client Retention
Contact Centre
Outsourcing
Offshoring
Budgets
Change Management
Team Management
Call Center
Team Leadership
E Commerce
Project Delivery
Crm
Business Analysis
Account Management
Customer Experience
Inbound Marketing
Business Strategy
Business Transformation
Project Management
Cloud Computing
New Business Development
Telemarketing
Workforce Management
Service Delivery
Management
Team Building
Outsourcing Management
B2b
Strategic Planning
Business Process Improvement
Offshore Outsourcing
Business Development
Call Centers
Customer Retention
Contact Centers
Integration
Management Consulting
Leadership
Offshore Drilling
Process Improvement
Sales
Certification
Other Named Richard Overy
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Richard Overy works for Making Travel Work
Richard Overy's role in Making Travel Work is Consultant | Making Change Work
Richard Overy's latest job experience is Consultant | Making Change Work at Making Travel Work
