Rick Chang

Seasoned and analytical Information Technology Professional with successful track record in the design, deployment, and support of enterprise-wide network infrastructure and security. Extensive client-facing experience providing quality technical support to include requirements analysis, presentation of alternatives, and timely issue resolution resulting in enhanced customer satisfaction and improved use of software solutions. Specialized expertise in Microsoft servers and applications with broad experience administering multi-domain Windows integrations incorporating Exchange Messaging, SQL Server databases and other critical services. Capable of managing rapidly changing environments while ensuring enterprise quality, performance, and growth objectives. Project management skills with ability to create accurate schedules, coordinate cross functional team deliverables, manage vendor relationships, resolve critical issues, and deliver quality results. An effective communicator and supervisor with the ability to interact at all levels and business functions. Managerial and process proficiencies include: •Requirements Analysis•Multi-Site Management•Vendor Relationships •Business Continuity Planning•Capacity/Resource Plans•Contract negotiation/SLA •Active Directory Design•Project Planning/Reporting•Team Leadership/Training Technical Skills Summary Certifications: (ISC)² - Certified Information Systems Security Professional (CISSP), Certification #79083 MICROSOFT - Certified IT Professional (MCITP: Enterprise Messaging Administrator), Certified Technology Specialist (MCTS: SQL Server, Exchange Server, Managing Projects, SharePoint), Certified Systems Engineer (MCSE: Messaging, MCSE, MCSE+Internet), Certified Systems Administrator (MCSA: Messaging, MCSA), MCP ID#1109500 CISCO - Certified Design Associate (CCDA), Certified Network Associate (CCNA) Cisco ID# 11033044; CompTIA - Project +; Novell - Certified Novell Administrator (CNA) EXIN- ITIL Foundation Certificate Specialties: Microsoft Windows Server and Active Directory Framework, Cisco IOS, Exchange Server, Microsoft Cluster Service, ISA Server, SQL, IIS, SMS, SharePoint Services, Terminal Services, WSUS, DFS, MOM, SCOM; Visio, Project, Visual Basic/C++; Blackberry Enterprise Server, VMware ESX, BackupExec, McAfee Total Protection, Postini, SurfControl, WebSense TCP/IP, DNS, DHCP, WINS, SMTP, PKI, SSL, IPSEC, VPN, VoIP, T1, Fiber, Cisco Routers, HP Switches, NAS, SonicWALL, Cisco PIX Firewall, Site-to-Site VPN