client director at yource@ Yource Group
Netherlands
Rik van den Wollenberg
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FlashIntel GPTRik van den Wollenberg is an experienced professional with 18.2 years of work experience in operations management, call centers, outsourcing, and leadership. He has a strong background in customer contact industry, with expertise in sales, customer care, customer service, retention, and up-and-cross-selling. Rik has worked in various roles, including Client Director and Senior Client Manager, at companies like Yource Group and PCS, Proactive Contact Support. He is known for his strategic management, excellent leadership skills, quality management, process management, recruitment management, and innovative, analytical, and commercial-driven approach. Rik is currently based in Tilburg, Netherlands.
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About
Major management experience within Customer Contact industry. Sales, Customer Care, Customer Service, Retention, Up-and cross-selling. B2B and B2C. Online Media Marketing, Telecom and Logistics Specialties: Strategic Management, Sales Management, Operational Management, Excellent Leadership Skills, Quality Management, Process Management, Recruitment Management. Innovative, Analytical & Commercial driven
Work Experience
client director at yource
Site Manager
Senior Client Manager
Outsourcing and Offshoring Consulting
Rik van den Wollenberg's Professional Milestones
- Business Unit Manager SME EMEA Google (2009-05-01~2012-12-01): Implementing strategic initiatives to drive business growth and maximize market reach in the EMEA market.
- Project Manager (2008-01-01~2009-04-01): Successfully delivered multiple major projects while maintaining a high level of customer satisfaction and collaboration.
Education
Skill
Operations Management
Management
Call Centers
Outsourcing
Leadership
Contact Centers
Customer Satisfaction
Account Management
Change Management
Sales
Coaching
Business Strategy
Workforce Management
Team Management
Process Management
Sales Management
Customer Acquisition
Performance Management
Customer Service
Customer Retention
People Management
Crm
Quality Assurance
B2b
Customer Experience
Operational Management
Strategic Management
Quality Management
Continuous Improvement
Internal Process Development
Business Process
Telecommunications
Sales Operations
Operations
Customer Relations
Client Communication
Client Relationship Building
Performance Improvement
Offshoring
Strategy Development
Customer Relationship Management
Certification
Colleagues
Mario Wester
Founder | Chief Technology Officer
Joost van Rens
Co-Chief Executive Officer
Robin Jansen
Group Chief Executive Officer
Sander Elshof
Chief Information Officer
Chris Marquez
founder and co-host of the internacional podcast guiricast bij sportdirect radio
Other Named Rik van den Wollenberg
Frequently asked questions
We found 2 Rik van den Wollenberg's email addresses
We found 1 Rik van den Wollenberg's phone numbers
Rik van den Wollenberg's social media include: Linkedin,
Rik van den Wollenberg works for Yource Group
Rik van den Wollenberg's role in Yource Group is client director at yource
Rik van den Wollenberg works in the industry of Outsourcing and Offshoring Consulting
Rik van den Wollenberg's colleagues are Mario Wester,Joost van Rens,Robin Jansen
Rik van den Wollenberg's latest job experience is client director at yource at Yource Group
Rik van den Wollenberg's latest education in De Rooi Pannen
