Operations And Service Now Support Analyst@ BPAY
Menai, New South Wales, Australia
Ritu Sharma
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Rajasthan Technical University, Kota
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FlashIntel GPTRitu Sharma is a highly experienced system analyst with 12.8 years of work experience. She possesses a wide range of skills including IT service management, ITIL, service level agreements, Linux, and customer relationship management. Based in Sydney, Australia, Ritu has worked in various roles such as Operations and Service Now Support Analyst, Operations Analyst, and System Administrator Analyst. She has successfully completed projects from client location to offshore delivery center, demonstrating her expertise in server monitoring, data center operations, and incident management. Ritu holds a Bachelor's degree in Information and Technology.
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About
Notably experienced system analyst offering experience in server monitoring , data center operations, Incident management , Request management , ITIL service management Processes . RHCE and ITILv4 Certified . Career Overview : Responsible for handling multiple US based accounts which involved working on Job Requests ,Working on Incidents based on priority and providing resolution based on defined SLA. Successfully completed project transition from Client location to Offshore delivery center which involved learning and documenting all new processes that team needs to follow . Extensively Skilled in IT service management and servers and keen to learn new technologies . Possesses Bachelor degree in Information and Technology .
...See MoreWork Experience
Operations And Service Now Support Analyst
Financial Services
Ritu Sharma's Professional Milestones
- Operations And Service Now Support Analyst (2019-11-01~2021-04-01): Provided efficient and efficient solutions, ensuring seamless service delivery for clients.
- System Administrator Analyst (2011-12-01~2014-09-01): Implementing efficient and secure software solutions, resulting in improved operational and enhanced data security.
Education
Bachelors,
Bachelor Of Technology
2006-2010Skill
It Service Management
Itil
Service Level Agreements
Linux
Customer Relationship Management
Incident Management
System Monitoring
Netbackup
Service Desk
Office 365
Skype For Business
Time Management
Customer Support
Communication
Procedural Documentation
Certification
Colleagues
Bala Krishnasamy
Project Manager
Jade Veverka
people & culture manager at bpay group
Jennine Pohlmann
Senior Manager Risk Management
Mark Taylor
senior project manager at bpay
Hugh Frames
chief operating officer | chief financial officer | commercially focused with strong leadership skills | influential advisor to ceo and boards
Other Named Ritu Sharma
Frequently asked questions
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Ritu Sharma's social media include: Linkedin,
Ritu Sharma works for BPAY
Ritu Sharma's role in BPAY is Operations And Service Now Support Analyst
Ritu Sharma works in the industry of Financial Services
Ritu Sharma's colleagues are Bala Krishnasamy,Jade Veverka,Jennine Pohlmann
Ritu Sharma's latest job experience is Operations And Service Now Support Analyst at BPAY
Ritu Sharma's latest education in Rajasthan Technical University, Kota
