Robert Helminski

Manager Evaluation: 2018 Annual Performance Evaluation-Quick Summary4 - Exceeds Expectations- All accountabilities of current job are met.- Results met and in some areas exceeded agreed upon performance and development objectives.- Shows initiative and takes on additional responsibilities, customer focus. - Role model and/or mentor to peers. - Could easily take on stretch assignments.I am a confident, easy-going skilled professional with 10 years of experience in management, sales, and insurance. My passion for customer quality and customer satisfaction is exceptional. I continuously uphold my proven record of improving cost efficiencies, productivity and profitability through technology, focused team building and process improvement.. Throughout the course of my career, I’ve enjoyed ample opportunities to hone tactical leadership, strategic planning, supervising cross-functional teams and bottom-line profitability increase — talents. Select highlights of my career contributions and achievements thus far include: • Exceeded Customer Satisfaction on companies performance matrix• Top 10 Performer on company sales matrix out of 200 employees.• Spearheaded day-to-day operations, managing shift supervisors and non-management associates (a total of 100 employees).• Review, administer and managed automotive, property and medical insurance claims. Volume of claims goes from 150 to 250 each day. • High scores for customer satisfaction 4.6, production 89.9, QA 93..9, and likelihood to recommend 93.7• Maintained budget allowance when preparing daily orders to keep inventory stocked with appropriate levels of product.• Recruited, interviewed, hired and continuously improved staff skill-set.• Generated $1M per quarter overseeing a staff of 20 at Bally’s Casino’s Beverage Bikini Beach Bar.