Robert Shahan

Professional Summary: I am a certified HHA with a strong desire to provide loving and meaningful care to senior adults. I enjoy the opportunity to train others in caregiving skills and am eager to intervene and improve a patient’s life situation. I have more than eight years of experience with in-home elder care where I provided healthcare management for individuals with medical conditions including dementia and Alzheimer’s as well end-term hospice care. My background in caring for those with medical conditions has given me a nurturing sensitivity and passionate interest in seeing that an individual's last years are filled with dignity and joy. I see value in the wisdom, stories, and experiences of our aging population and want them to look forward to my time with them. In addition, I have a number of years of retail experience where I demonstrated administrative & fiscal functions including P&L analysis, forecasting sales, and minimizing shrink. Routinely I met or exceeded internal KPI while consistently providing outstanding customer service with a rapid resolution to questions and challenges. STRENGTHS & ABILITIES • Creativity and innovation as a manager • Personal integrity and exceptional ethics • Upholds honest and wise business practices • Respectful and encouraging to all people • Reliable, hard-working individual who is always friendly and helpful TECHNICAL SKILL SET: Caregiver Scheduling Software, Medical Records, and Patient Progress Notes / Word / Excel / Outlook / PowerPoint / POS Systems / RF Scanners / Internal and Industry Specific CRM & Data Management Platforms / Social Media Platforms / Multi-Line Phone Systems / Operation & Troubleshooting of Standard Office & Retail Equipment