Roberta Stevenson

OBJECTIVE: SYSTEMS ADMINISTRATOR – INTEL SERVERS • Recognized for stepping up to challenges and following them through to their logical end while working in both 2nd level and 3rd level support capacity for Intel servers, Exchange-On-Line, TEAMS Administration issues. • Accustomed to constant change and have been part of multiple major migrations working very closely with Project Managers, Departmental Managers and Vice-Presidents. • Adept at change management and problem solving in the interest of improving customer service. • Accustomed to managing very large nation-wide Intel server environments for prominent companies • Able to communicate with clients around the world and work with a diverse group of people at all levels. Additional Training: Global Knowledge: Exchange 2010, Windows Server 2012 IBM - Project Management Orientation (PMO); Getting the Negotiating Edge \ The Act of Persuasion; IBM - French Level 103, Various in-house technical courses; TMI – Learnix, Toronto, Multiple courses for MCSE qualification; Applied Information Management Services Inc., Etobicoke, Multiple courses for MCSE qualification MCTS Certified: Windows Server 2008 Active Directory, Configuration Specialties: Microsoft Server OS's 2003, 2008, 2008 R2, Windows 2012, Windows 2016, Windows 2019 Active Directory Windows 2003, 2008 R2, 2012, 2016 DHCP 2003 to 2012R2 migration with Failover, DHCP 2012R2 to 2019 migration with Failover using Powershell to export \ import scopes by site VLAN's. Hyper-V 2008, 2012, 2016, 2019 Knowledge of VMWare and using VMWare to connect to remote devices. Exchange Administration 2003, 2010, Exchange-On-Line, Hybrid Exchange 2016, TEAMS Cluster Servers Problem management; Change management; Migrations; Client Communications; Documentation; Creativity Completed upgrade of all Windows 2008 R2 DC's to new installs of Windows 2016 DC's, demoting old Windows 2008 R2 DC's and raising Forest and Domain levels to Windows 2016 OS after transferring FSMO roles. Completed project to upgrade all Windows 2003 DC servers to Windows 2008 R2 DC's and RODC's. SCOM 2012 Load Balancing Windows 2003, 2012