Robyn Speelman
University of Cape Town
Tell me more about Robyn Speelman?
Robyn Speelman is an experienced Service Recovery Specialist with 16.5 years of work experience. She has a strong background in customer experience, performance management, and contact centers. Robyn is skilled in risk management, customer experience management, social media community management, and crisis management. She has worked at Black Wolf Agency and Virgin Active in various roles, including Social Media Manager and Customer Resolutions Specialist. Robyn is based in Cape Town, South Africa.
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About
Experienced Service Recovery Specialist with a demonstrated history of working in the health wellness and fitness industry. Skilled in Risk Management, Customer Experience management , Social Media Community management and Crisis Management to name a few.
Work Experience
strategic marketing specialist with a creative twist merging data and creativity to deliver measurable results
Financial Services
Robyn Speelman's Professional Milestones
- Service Recovery Specialist (2014-06-01~2015-10-01): Successfully handled complex service incidents, ensuring prompt resolution and improved customer satisfaction.
- Social Media Manager (2019-10-01~): Developed engaging social media campaigns that engaged and increased brand visibility.
Education
Skill
Customer Experience
Performance Management
Contact Centers
Management
Training
Team Building
Coaching
Team Management
Social Media
Crisis Management
Customer Retention
Quality Assurance
Social Media Communications
Risk Management
Search Engine Optimization
Mobile Marketing
Web Analytics
Email Marketing
Online Advertising
Pay Per Click
Time Management
Copywritting
Service Recovery
Customer Experience Management
Paid Media
Web Pr
Content Strategy
Creative Content Creation
Content Marketing
Certification
Colleagues
Greg van der Riet
Director Of Sales And Business Development
Chris Pretorius
decision science manager at payjustnow
Craig Newborn
chief executive officer at payjustnow - a weaver fintech business
Dean Hyde
Chief Financial Officer
Mark McChlery
Chief Data and Analytics Officer
Other Named Robyn Speelman
Frequently asked questions
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Robyn Speelman's social media include: Linkedin,
Robyn Speelman works for PayJustNow
Robyn Speelman's role in PayJustNow is strategic marketing specialist with a creative twist merging data and creativity to deliver measurable results
Robyn Speelman works in the industry of Financial Services
Robyn Speelman's colleagues are Greg van der Riet,Chris Pretorius,Craig Newborn
Robyn Speelman's latest job experience is strategic marketing specialist with a creative twist merging data and creativity to deliver measurable results at PayJustNow
Robyn Speelman's latest education in University of Cape Town