Rodrigo Guillermo
Service Delivery Manager@ HCLTech
Guatemala City, Guatemala, Guatemala
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Rodrigo Guillermo is a highly experienced professional with 7.5 years of work experience. He possesses a wide range of skills including team leadership, management, customer service, and coaching. Based in Guatemala City, Rodrigo is passionate about caring about the future and promoting the power of tribes. He believes in the importance of consistency and discipline to ensure the success of his team. Rodrigo has a passion for helping others become better and has a passion for coffee and coffee. He has worked in various roles, including Service Delivery Manager and Poc of Learning.
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Emails and Phone Numbers

@transactel.net
@hcltech.com
@telusinternational.com
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About

I'm a true believer of the impact we can have in someone's life by simply caring about their future, either if it's within our team or not. People should feel as excited on the first day they join our team, as on the last one. I like to promote the power of tribes, providing a sense of security to every single member, but allowing them to be part of any decision that might affect the tribe. I love the process, changes don't happen overnight, but with consistency and discipline, everything is possible. I was supposed to become an engineer but fell in love with the concept of leadership and how having an awesome leader can change your environment. I was fortunate enough to have some $h1ty bosses in the past (Thank you in case you are reading this) so I focus a large part of my day helping other leaders become better, and making myself better in the process. A true pour over coffee addict (no sugar of course) but occasionally I'll have a dirty vanilla chai tea with almond milk, so fancy, I know.

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Work Experience

Noida, Uttar Pradesh, 201301, IN

IT Services and IT Consulting

259043
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Rodrigo Guillermo's Professional Milestones

  • Poc Of Learning (2018-10-01~2019-07-01): Implemented the new CIP framework, streamlining teaching processes and improving communication quality.
  • Inbound Customer Service Representative (2016-05-01~2016-07-01): Achieving consistent customer satisfaction and exceeding monthly targets through exceptional service and loyalty initiatives.
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Education

Universidad Rafael Landívar
Universidad Rafael Landívar

Business Administration,

Management,

Business Administration And Management

2007-2010