Rogers, Iesha

I have held the following positions within Wake County Human Services during my “nine years of service” with the Agency: Administrative Assistant/Word Processor II, Program Assistant, Human Service Case Manager, and Human Services Senior Case Manager. I currently hold the position of a Social Service Program Consultant II and have been in this position since June 16, 2010. I am familiar with most of the Department of Health and Human Services programs and with expert-level knowledge of the Work First Program in North Carolina. I possess a distinguished, clear/concise, articulate, professional voice and demeanor. I have extensive customer service and public relations experience. I demonstrate great people skills, display patience with clients, and know how to function/handle the daily operations of the busy environment of the Work First program. I am highly organized; thorough/consistent, and demonstrate excellent listening skills. I provide “OUTSTANDING” customer service and work well under stress and in stressful environments. I am firm, fair, and consistent and recognize the fact that each situation must be treated individually while executing policy and procedures. I am a team player who takes initiative to get the job done, as well as, demonstrate leadership abilities to train and assist fellow co-workers. My aim is to provide 100% consumer satisfaction and assist those that are in need of my assistance.