Deputy Manager@ HCL Technologies
Manila, Manila, Philippines
Rosanna Fernandez
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St. Scholasticas College
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FlashIntel GPTRosanna Fernandez is an experienced Assistant Operations Manager with 15.9 years of work experience in the outsourcing/offshoring industry. She is skilled in Business Process Outsourcing (BPO), Customer Experience, Team Management, Customer Satisfaction, and Performance Management. Rosanna has worked at HCL Technologies as Deputy Manager on the General Management department and at Firstsource as Assistant Manager Operations and Team Leader. She also has experience as a Customer Service Representative and Deputy Manager at HCL Technologies. Rosanna is based in Manila, Philippines.
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About
Experienced Assistant Operations Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Business Process Outsourcing (BPO), Customer Experience, Team Management, Customer Satisfaction, and Performance Management. Strong operations professional with a College focused in Hotel and restaurant Management from St. Scholastica's College, Manila.
Work Experience
Deputy Manager
IT Services and IT Consulting
Rosanna Fernandez's Professional Milestones
- Team Leader (2012-04-01~2014-12-01): Motivated and motivated team members to achieve their goals through meticulous coordination and leadership skills.
- Customer Service Representative (2007-11-01~2008-05-01): Provided timely and efficient assistance, resolving customer inquiries and issues promptly.
Education
Skill
Bpo
Customer Experience
Team Management
Customer Service
Customer Satisfaction
Performance Management
Certification
Colleagues
Other Named Rosanna Fernandez
Frequently asked questions
We found 3 Rosanna Fernandez's email addresses
We found 1 Rosanna Fernandez's phone numbers
Rosanna Fernandez's social media include: Linkedin,
Rosanna Fernandez works for HCL Technologies
Rosanna Fernandez's role in HCL Technologies is Deputy Manager
Rosanna Fernandez works in the industry of IT Services and IT Consulting
Rosanna Fernandez's colleagues are Peter Glenn, MBA PMP,Karen Gerst,Javid Saleem
Rosanna Fernandez's latest job experience is Deputy Manager at HCL Technologies
Rosanna Fernandez's latest education in St. Scholasticas College
