Rose Villa

Help Desk: To provide support to end users and Help Desk technicians and to provide third-teir support to end users. Coordinate and assign work to be done by the Help Desk Techicians and 1st level staff. Monitor the progress of the work throughout the day to ensure priority items are being addressed in a timely manner. Union: Provide over 300 members with representation for grievances, arbitration and to negotiate collective agreements with the Town of Oakville. Provide guidance and assistance the 9 Union Executive members who assist with issues and concerns from our members. Specialties: Leadership experience, contract negotiations experience, grievance/arbitration resolution.