Practice Study Assistant | Client Service Technician@ Ville de Montréal
Montreal, Quebec, Canada
Rosette Charlemont
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Université de Montréal
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FlashIntel GPTRosette Charlemont is a highly experienced professional with 34.8 years of work experience in management, customer service, project management, and change management. Based in Canada, she has worked as a Project Manager at Ville de Montreal, where she has held various roles including Client Service Manager, Technical Account Manager, and Account Manager. Rosette is skilled in implementing functional radiocommunication plans, managing IT infrastructure, and implementing effective ITIL practices. She has a strong leadership background and expertise in managing operations, coaching, and training. With her extensive knowledge and experience, Rosette is a valuable asset in the field of IT management.
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PROFIL Conseillère à Ville de Montréal cumulant près de 12 ans d'expérience et ayant comme profil: Chargée de pratique – expérience client utilisateurconseillère en planification radiocommunication (SPVM/SIM), architecture d’affaires TI, chargé de compte sécurité publique (SPVM/SIM). Gestionnaire en service à la clientèle, centre d’appels et charge de comptes cumulant près de 20 ans d’expérience en gestion de projet, gestion des ressources humaines et développement organisationnel. Maîtrise des pratiques dominantes en gestion des services de TI (ITIL). Exerce un excellent leadership, planification des opérations, coaching et formation en gestion de centre d’appels. Connaissances techniques : Micro-ordinateurs IMB et compatibles, NT, Microsoft Word, Excel, PowerPoint, Media (tableau de bord), Suite Lotus, Internet, courrier électronique (Notes, Group Wise) Principales compétences : Implantation fonctionnelle en radiocommunication Optimisation des technologies Redressement, positionnement stratégique et marketing Amélioration des pratiques d’affaires Implantation fonctionnelle de technologies de centre d’appels. Gestion du changement Conférencière de congrès en gestion de centres d’appels. Amélioration continue Gestion financière, budgétisation et comptabilisation (budget de + 10 M$)
...See MoreWork Experience
chargée de pratique – expérience client utilisateur au service des technologies de l’information
Practice Study Assistant | Client Service Technician
Radiocommunication Advisor
Conseillã Re En Radiocommunication
conseillere en systeme de gestion´- architecte d affaires
Conseillere En Systeme De Gestionâ - Architecte D'affaires
chef de section centre d excellence de déploiement m-iris
Chef De Section And Centre D'excellence De Dã Ploiement M-iris
conseillere en systeme de gestion chargée de comptes clients
Conseillere En Systeme De Gestion And Chargã E De Comptes Clients
Government Administration
Rosette Charlemont's Professional Milestones
- Chef De Section And Centre D'excellence De Dã Ploiement M-iris (2009-09-01~2010-12-01): Delivered exceptional service to maximize guest satisfaction and enhance the overall performance of the restaurant.
- Directrice Service Clientele (1989-01-01~1999-01-01): Building a loyal client base through exceptional service satisfaction and effective problem-solving skills.
Education
Skill
Management
Service Client
Gestion De Projet
Change Management
Itil
Analyste Commercial
Sql
Microsoft Office
Certification
Colleagues
Martin-Guy Richard
Chief Information Security Officer
Richard Grenier
Director Of Information Technology
Flavia Gagliarducci
miss italia nel mondo canada 2002 owner designer haute couture
Jimena Lopez
product owner | bi analyst | data analyst at ville de montréal
Sophie Joubarne
Entrepreneur | Founder | Project Manager | Teacher
Other Named Rosette Charlemont
Frequently asked questions
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Rosette Charlemont's social media include: Linkedin,
Rosette Charlemont works for Ville de Montréal
Rosette Charlemont's role in Ville de Montréal is Practice Study Assistant | Client Service Technician
Rosette Charlemont works in the industry of Government Administration
Rosette Charlemont's colleagues are Martin-Guy Richard,Richard Grenier,Flavia Gagliarducci
Rosette Charlemont's latest job experience is Practice Study Assistant | Client Service Technician at Ville de Montréal
Rosette Charlemont's latest education in Université de Montréal
