Ross Grey

Management takes determination and a drive to push not just yourself, but the people who work under your leadership. If you want to do it well, you must have a desire to learn, grow, and improve, constantly. With more than 15 years of experience overseeing business and sales operations, I’ve accrued strong sales results as well as completing courses and qualifications. Through strategic planning, I turned around a consistently underperforming store and increased sales by 30%. Strong communication and negotiation skills help me resolve issues and build positive relationships, and my aptitude for improving efficiency and performance stems from my ability to identify potential weaknesses and acting to reduce their impact; for example, via staff induction procedures or implementing measures to ensure regular maintenance. Now, I am keen to build on my retail and operations management experience with a new leadership challenge. Skills and Specialisms Management I Operations | Sales | Account Management | Administration | Training and Mentoring | Conflict Resolution | Diplomacy | Stakeholder Engagement | Database Management | Strategic Planning | Facility Management | Finance and Accounting | Marketing Initiatives | Networking | Communication | ✔ More than 15 years’ experience in management roles, including retail and facilities ✔ Responsible for profit and loss in stores with annual turnovers in excess of £635,000 ✔ Twelve years’ experience leading teams to consistently achieve or exceed sales targets ✔ Marketing and sales experience; use of social media channels to enhance online presence ✔ Leadership of teams comprising more than 26 employees ✔ BIFM Level 4 Award Qualification in Facilities Management ✔ Currently studying for a CMI Level 3 in Leadership and Management 07812340683 | [email protected]