gerente geral | tim brasil@ TIM Brasil
Rio De Janeiro, Rio De Janeiro, Brazil
Sérgio Benício
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FlashIntel GPTSergio Benicio is a highly experienced professional with over 10 years of work experience in the customer management field. He has worked in major companies in the telecom segment, demonstrating his strong communication skills, leadership abilities, and interpersonal relationships. Sergio is skilled in problem-solving and has a strong analytical ability. He has a track record of achieving results and has managed KPIs and ensuring quality. Sergio has worked at TIM Brasil, a leading company in the telecom industry, and has also gained valuable experience in managing teams and ensuring quality.
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About
- Experiência por mais de 10 anos em gestão de pessoas, atuando em grandes empresas no segmento de telefonia (Comercial, Operacional e/ou Administrativo); - Possuo habilidade de comunicação, espírito de liderança, bom relacionamento interpessoal, capacidade analítica e de solução de problemas através de uma visão sistêmica, com foco no resultado sustentável. - Criação, análise, controle, e gerenciamento de relatórios e processos, realizando auditoria dos mesmos, mitigando falhas e garantindo a qualidade, entrega e superação de resultados; - Parceria com as áreas para manter a organização, ordem e zelo das estruturas organizacionais, incluindo propostas de melhorias, se necessárias; - Monitoramento dos KPIs operacionais tais como: abandono, TMA, TMT, absenteísmo, turnover, qualidade e NPS, gerenciamento do backlog afim de garantir o SLA junto aos órgãos de instâncias superiores (PROCON, Anatel e Mídias Sociais); - Forte atuação no varejo com foco na entrega e superação de resultados, bem como garantir e proporcionar uma excelente experiência ao consumidor.
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gerente geral | tim brasil
Sales Manager
Supervior De Loja
Telecommunications
Sérgio Benício's Professional Milestones
- Sales Manager (2019-02-01~): Leveraging data analysis and market analysis, effectively driving sales initiatives to maximize business profitability.
- Supervior De Loja (2019-02-01~2020-07-01): Maximized operational efficiency by implementing streamlined processes for efficient workflow.
Certification
Colleagues
Laryssa G.
Product Owner | Marketing Consumer & Small And Medium Business | Structuring Projects | Chief Product Officer
Paulo Cesar Rebelo Barros
Data Analyst | SQL Developer | SAS Enterprise Guide | CRM | Campanhas | Product Owner
Patricia Rosanti Manso
Project Management | Process Management | IT Manager | Agile Scrum Manager | Cloud Management Of Monitoring
Vanessa Dourado Guedes
Scrum Master | Product Owner - SFC®|| PSPO®|| PSM®
Fabíola Dantas
Product Owner | Product Manager
Other Named Sérgio Benício
Frequently asked questions
Sérgio Benício's social media include: Linkedin,
Sérgio Benício works for TIM Brasil
Sérgio Benício's role in TIM Brasil is gerente geral | tim brasil
Sérgio Benício works in the industry of Telecommunications
Sérgio Benício's colleagues are Laryssa G.,Paulo Cesar Rebelo Barros,Patricia Rosanti Manso
Sérgio Benício's latest job experience is gerente geral | tim brasil at TIM Brasil
