Sam Thomas
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Sam Thomas is a dedicated customer service manager with 10 years of experience in "call center" retail, recruiting, and service settings. He consistently achieved record-high customer satisfaction rankings and improved operational performance. Sam is a respected builder and leader of customer-focused teams, demonstrating a shared commitment to customer service. He is also a leader by example, ensuring the execution of safety, security, quality, and operations policies. Sam has held various leadership positions in companies such as Up Beat Entertainment, Republic Services, and Staff Management | SMX.
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About
Dedicated customer service manager with 10+ years of experience in “call center” retail, recruiting and service settings. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instilled a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Led by example to ensure the execution of all safety, security, quality and operations policies.
...See MoreWork Experience
CEO / Owner
Chief Executive Officer | Owner
Entertainment Providers
Sam Thomas's Professional Milestones
- Chief Executive Officer | Owner (2014-11-01~): Driving strategic initiatives to align company objectives and maximize profitability through exceptional business leadership and dedication.
- Recruiting Manager (2011-03-01~2012-01-01): Streamlined recruitment process, attracting and retaining top talent for strategic organizational growth.
Skill
Customer Service
Leadership
Recruiting
Employee Relations
Employee Training
Interviews
Training
Onboarding
Performance Management
Talent Management
Human Resources
Contract Recruitment
Call Centers
Customer Satisfaction
Process Improvement
Retail
Selling
Benefits Administration
Customer Retention
Microsoft Word
New Hire Orientations
Team Building
Employee Engagement
Hris
Hiring
Management
Microsoft Office
Peoplesoft
Strategic Planning
Succession Planning
Workforce Planning
Certification
Colleagues
Other Named Sam Thomas
Frequently asked questions
We found 3 Sam Thomas's email addresses
We found 2 Sam Thomas's phone numbers
Sam Thomas's social media include: Linkedin,
Sam Thomas works for Up Beat Entertainment
Sam Thomas's role in Up Beat Entertainment is Chief Executive Officer | Owner
Sam Thomas works in the industry of Entertainment Providers
Sam Thomas's colleagues are steve beattie,seandile latha
Sam Thomas's latest job experience is Chief Executive Officer | Owner at Up Beat Entertainment