Manager - Vendor Management@ Verizon
Lawrenceville, Georgia, United States
Samantha Givens
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FlashIntel GPTSamantha Givens is a results-oriented business professional with 18.4 years of experience in telecommunications, call centers, leadership, management, and customer satisfaction. She has a proven ability to train, develop, and manage small to medium-sized teams in high-volume call center environments. Samantha is skilled in facilitating change in a workforce to support organizational operating, financial, and quality objectives. She is adept at analyzing operational trends and implementing strategies to improve productivity and efficiency. Samantha is known for her strong leadership abilities and ability to motivate staff to maximize productivity through effective resources.
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About
A results-oriented business professional with proven abilities in training, development, and management of small to medium sized teams in high-volume call center environments. Expert in facilitating change in a workforce to support organizational operating, financial, and quality objectives. Skilled in analyzing existing operational trends and implementing the strategies, processes and technologies to improve productivity and efficiency. Able to identify areas of strength and weakness and implement and adhere to company policies, standards, changes in operations, and systems that optimize productivity and bottom line. Demonstrated ability to motivate staff to maximum productivity through effective uses of creativity, leadership, teamwork, and available resources.
...See MoreWork Experience
Manager - Vendor Management
Vendor Manager
Operations Consultant
Technician Support Supervisor
Cs Supervisor
Cs Supervisor
Data Support COOrdinator
Data Support COOrdinator
Customer Service Representative
Customer Service Representative
IT Services and IT Consulting
Samantha Givens's Professional Milestones
- Technician Support Supervisor (2010-07-01~2011-03-01): Provided exceptional technical support to resolve customer issues efficiently and effectively.
- Operations Consultant (2014-06-01~2016-12-01): Implemented cost-saving initiatives and improved operational efficiency through data analysis and implementation of streamlined processes.
Education
Project Management,
Master Of Business Administration,
Masters
2014-2016Skill
Telecommunications
Call Centers
Leadership
Management
Customer Satisfaction
Wireless
Microsoft Office
Networking
Team Leadership
Quality Assurance
Analysis
Cross Functional Team Leadership
Employee Training
Troubleshooting
Training
Contact Centers
Customer Experience
Voip
Customer Service
Business Process Outsourcing
Employee Engagement
Leadership Development
Business Process Improvement
Vendor Management
Project Management
Global Cross Functional Team Leadership
Business Process Management
Operations Management
Microsoft Excel
Strategic Planning
Off Shore Team Management
Sharepoint
Iex Total View
Reporting And Analysis
Certification
Colleagues
ShreeHarsha. S. M
sr it technical program manager scrum master product owner agile plm admin at verizon wireless
Matt Wilkerson
Owner
Theo Dawe
Owner at Five Star Pro Cleaning Inc.
Muni Prabaharan M
Leading Process Excellence through Lean Six Sigma with Statistical Data Analysis (Master Black Belt), Agile (Process Owner) & Design Thinking | Authored 27 Papers, 4 Articles, 2 Books & 1 Chapter | Speaker of 9+ Summits
Diana Moran
Customer Experience Intern
Other Named Samantha Givens
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Samantha Givens's social media include: Linkedin,
Samantha Givens works for Verizon
Samantha Givens's role in Verizon is Manager - Vendor Management
Samantha Givens works in the industry of IT Services and IT Consulting
Samantha Givens's colleagues are ShreeHarsha. S. M,Matt Wilkerson,Theo Dawe
Samantha Givens's latest job experience is Manager - Vendor Management at Verizon
Samantha Givens's latest education in Strayer University
