Samantha Goldman
Client Engagement Manager at Mercer-MacKay Digital Storytelling@ Mercer-MacKay Digital Storytelling
Toronto, Ontario, Canada
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Samantha Goldman is a highly experienced professional with 41.5 years of work experience. She has a diverse skill set including enterprise software, cloud computing, business planning, solution selling, and SaaS. Currently, she leads the Americas Advocacy team at Microsoft, where she works directly with Microsoft's team to resolve complex issues across various Microsoft programs and products. Samantha leads a team of 45 customer and partner advocate professionals across North and South America, bringing teams together to address challenges and improve customer and partner experiences. She is proud to work at a company with innovative colleagues and developed corporate citizenship programs.
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Emails and Phone Numbers

@mercermackay.com
@microsoft.com
@microsoft.com
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About

Samantha leads the Americas Advocacy team at Microsoft. which belongs to Microsoft's global Customer Field Advocacy (CFA) Leadership Team. This team is a part of Carl Tostevin's Customer Partner Advocacy (CPA) organization.Samantha's team works directly with Microsoft's field to help to resolve some of the most interesting, complex and diverse issues across all Microsoft Programs and Products. They work directly with Microsoft's executive management and senior leaders in the Americas to resolve significant issues at the higher level. Samantha leads a team of 45 customer and partner advocate professionals across North and South America. Samantha brings teams from across Microsoft together to resolve and improve customer and partner issues. She enjoys the opportunity to work closely with both the field and corporate teams to lead conversations that address their challenges. Samantha is proud to work at a company with such innovative colleagues and developed corporate citizenship program.

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Work Experience

5500 North Service Road, Burlington, CA

Advertising Services

40
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Samantha Goldman's Professional Milestones

  • Director, Customer and Partner Experience (2008-10-01~2015-12-01): Driving customer satisfaction through strategic collaboration and effective relationship management.
  • Director, Client Services (1997-02-01~2005-09-01): Providing exceptional customer service expertise, driving service and fostering client satisfaction.
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Education

George Brown College
George Brown College