Sammy Patterson

Accomplished Operations leader with a successful track record of leading multiple managerial leaders and individual contributors in industrious and evolving work environments. Develop and steer operational improvements which consistently result in employee productivity gains, increases in client delight and employee retention; all while maintaining a tight control on operational costs and company culture values. Considered by many as a leader who possesses articulate communication and artful presentation skills. A front-runner who stands as a champion for change, coaching and leading by way of motivational, sound reasoning, modeled behavior and transparency. A series of my proven strengths and skills include: - Delivering high customer satisfaction (NPS and CSAT) results - Managing established client/vendor SLAs towards high achieving outcomes - Managing and sustaining positive client/vendor relationships - Willingly sharing in the exchange of proven "best" leadership and operations practices - Mentoring and coaching people leaders and their teams - Discovering and implementing new and creative workflow/process improvements